
Customer Service
Quiz
•
Other
•
9th - 12th Grade
•
Easy
DeAna Islas
Used 1+ times
FREE Resource
Enhance your content in a minute
30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following helps meet the acceptance and esteem needs of customers?
Calling the customer by name.
Creating a sense of safety.
Providing quality food.
Providing good lighting.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following are examples of back-of-the-house employees?
Front desk clerks, reservation agents, and bell attendants.
Hosts, hostesses, and parking attendants.
Housekeepers, building engineers, and laundry attendants.
Servers, cashiers, and concierges.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is not a description of quality service provided by a customer-focused employee?
Responding quickly to customer requests.
Avoiding immediate eye contact.
Having good posture and appearance.
Smiling warmly at the customer.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of a well-groomed and clean employee?
Wearing a soiled uniform.
Having lip, nose, and eyebrow piercings.
Wearing a clean apron.
Wearing badly chipped nail polish.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following statements is best to use if you are busy and cannot get to a customer immediately?
“We are so busy. You will have to wait.”
“Welcome to our restaurant. I will be right with you!”
“It will be about five minutes before I can get to you.”
“Wow, we are busy today! Do you mind waiting for awhile?”
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The key to resolving customer complaints is to ____.
emphasize that others have had similar complaints
blame someone else
make sure the customer realizes you are right
ensure the customer’s satisfaction
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The key to resolving customer complaints is to ____.
emphasize that others have had similar complaints
blame someone else
make sure the customer realizes you are right
ensure the customer’s satisfaction
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