Retail

Hospitality always means giving the guest a free item

• True

• false

The trays for eat-in guest should be lined with how many pieces of doughnuts maximum

• 6 pieces

• 5 pieces

• 12 pieces

While you suggestive sell

• Tell the customer that is all

• Suggest missing items if order is not complete

• Suggest if the customer ends the order with that's all

When a guest wants one or more dozen from specific doughnut you should

• Pull them from the display case

• -Go directly to the rack and pull from trays

• Suggest for the guest other type of doughnut

One of these is not one of Krispy Kreme key behaviors

• Teamwork

• Friendlessness

• knowledgeable

Guests should typically be given a verbal greeting before they come within ___ feet of the front counter area

•  10

• 15

• 5

• 2

The safety is our first ingredients

• True

• False

What's the basics steps for service recovery

• Apologize, listen, satisfying the guest, thanks

• Listen, apologize, satisfying the guest, thanks

• Listen, satisfying the guest, apologize, thanks

Total Transaction from greeting to completion at the take out order

• (5:10) plus additional beverage fulfillment >240 seconds>

• (3:15) plus additional beverage fulfillment >195 seconds>

• (4:30) plus additional beverage fulfillment >180 seconds>

the shop should always end the day with a minimum of

• 4 varieties available

• 8 Varieties available

• 16 varieties available

• All the items should be available