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Ch. 13 Process of Selling

Authored by Clara Wehmeyer

Business

10th - 12th Grade

Used 2+ times

Ch. 13 Process of Selling
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

____ selling is direct contact with a prospective customer with the objective of selling a good or service.

Individual

Personal

Product

Customer

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The process of making contact with people who are not expecting a sales contact are called a(n) ____.

approach

unexpected call

cold call

substitution

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

____ is personal selling done over the telephone.

online support

telemarketing

phone selling

customer support

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Moment when a customer agrees to buy a product.

preapproach

close

approach

sales process

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A potential customer.

customer-service mindset

approach

lead

sales process

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Series of steps that a salesperson goes through to help the customer make a satisfying buying decision.

sales process

excuses

lead

overselling

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

"Good morning, welcome to Target". What type of sales approach is this?

Service approach

Greeting approach

Merchandising approach

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