PHS chapter 4 review

Personal apperance

• First impressions are based on apperances and form quickly,

  Apperance communicates level of confidece and positive self-esteem.

• Oh your apperance doesnt matter

• You can wear anything you want

• Dont follow the rules!

What are some non-verbal communications

• Facial Expressons

• body language, touch

• gestures, eye contact

• All of the above

Good health

True Or false

Diet, Rest, Excersise and good posture are all NOT very imprtant

• True

• False

Click All that apply

What do you need to make sure to have/maintain for work

• Name badge

• Shoes

• Personal Hygiene/Nails

• Make-up/Tattoos

• Jewelry

Which of the following are Desirable Characteristics?

• Self motivation, Self-Initiative

• Patience, Acceptance of Criticism, Enthusiasm

• Empathy, honesty, dependability, willingness to learn

• Anger issues, backtalking, Attitude problems

Effective Communications

True or false

The essential elements for communication are sender, message, reciever, feedback

• True

• False

What is important for listening?

• Attempting to hear what others are saying,

  Observe speaker closely,

  Reflect statements back to speaker.

  Message must be clear

• Dont attempt to hear what others are saying

  Dont observe speaker closely

  Dont reflect statements back to speaker

  The message must NOT be clear

Which of the following are Necessary for Recording and Reporting?

• Observe and record observations

• Use all senses in the process

• Follow all HIPAA regulations

• The criteria for recording observations is on a patient's health care record.

• All of the above

What is the definition of Democraticz?

What is a Laissez-Faire