FORMAL LETTER

Dear Mr. Shoji,

We have reviewed your application for credit, and it is our pleasure to inform you that an account has been opened for your company.

Please feel free to use your account as often as you wish. A descriptive brochure is attached which outlines the terms and conditions upon which this account has been opened.

Should your credit requirements change, or should you have any questions regarding to your new account, call this office and ask to speak to one of our account representatives.

When you call, please have your account number available, in order that we might have quick access to your file.

Best regards,

What is the letter about?

• An application to open a current account.

• An application to open a saving account.

• A company credit account approval.

• A customer new charge credit card.

Dear Mr. Shoji,

We have reviewed your application for credit, and it is our pleasure to inform you that an account has been opened for your company.

Please feel free to use your account as often as you wish. A descriptive brochure is attached which outlines the terms and conditions upon which this account has been opened.

Should your credit requirements change, or should you have any questions regarding to your new account, call this office and ask to speak to one of our account representatives.

When you call, please have your account number available, in order that we might have quick access to your file.

Best regards,

What is needed to have quick access to your file?

• Account representative.

• Account number.

• Credit requirement.

• Account password.

Dear Mr. Shoji,

We have reviewed your application for credit, and it is our pleasure to inform you that an account has been opened for your company.

Please feel free to use your account as often as you wish. A descriptive brochure is attached which outlines the terms and conditions upon which this account has been opened.

Should your credit requirements change, or should you have any questions regarding to your new account, call this office and ask to speak to one of our account representatives.

When you call, please have your account number available, in order that we might have quick access to your file.

Best regards,

“Please feel free to use your account as often as you wish.” (paragraph 2),

What does the sentence mean?

• Mr. Shoji can use his account anytime he needs.

• Mr. Shoji is free to account his money.

• Mr. Shoji wishes to use his account freely.

• Mr. Shoji can open his account quite often.

Dear Mr. Anwar,

We regret to inform you that we are unable to lend you the sum of $ 500 that you have requested, but it is possible to grant you part of the sum. If you are still interested, please contact our main offi ce to arrange an appointment with the assistant manager. He will be happy to discuss the matter further.

Your sincerely

(Lending Officer)

Instead of a loan of $500, what alternative is offered by the officer?

• An appointment to discuss the offer

• A cash of $500

• An appointment with the lending officer

• A loan of less that $500

PT EUREKA

Jl. Jendral Sudirman 112 – 116

Palembang

May 21, 2011

PT Internusa

Jl. Gatot Subroto

Jakarta

Dear Sir or Madam:

We are interested in becoming a distributor for your software products in Palembang. Would you please send us your latest catalogs, brochures, and term of agreement? We are hardware company and eager to add software products to our sales offering. Our report is enclosed. We look forward to hearing from you soon.

Sincerely yours,

Imam Subagio

Chairman

Why did PT. Eureka have a letter PT. Internusa?

• They are in the sales offering

• The distributors like to add them in their offering

• There are latest catalogue and brochure to be added to the product

• PT Eureka proposed to become a distributor for PT.Internusa products

PT EUREKA

Jl. Jendral Sudirman 112 – 116

Palembang

May 21, 2011

PT Internusa

Jl. Gatot Subroto

Jakarta

Dear Sir or Madam:

We are interested in becoming a distributor for your software products in Palembang. Would you please send us your latest catalogs, brochures, and term of agreement? We are hardware company and eager to add software products to our sales offering. Our report is enclosed. We look forward to hearing from you soon.

Sincerely yours,

Imam Subagio

Chairman

We know from the letter that ....

• PT Eureka is a distributor of PT Internusa

• PT Eureka is a successful hardware company

• PT Eureka has not sold software before

• PT Eureka will get the products soon

Dear Mr. Budi Santoso

Sales Manager

Sindang Maju Ltd.

I am writing to inform you of my resignation from the position of sales executive. My last day of work will be March 10, 2021. I have signed an employment contract with another company. I would like to express my appreciation for your excellent leadership in the company. I have learned a lot about direct selling. These skills will be valuable in my future career. I have been fortunate to be employed by Sindang Maju. I have learned that putting customer first is important in today’s competitive environment. I will do my best to finish my project before my leaving.

Sincerely,

Nadia Utami

Sales Executive

Nadia will quit working at Sindang Maju because she ....

• Has been offered a position in another company

• Has signed a contract with another company

• Is disappointed with Sindang Maju

• Want to have a better career

Dear Mr. Budi Santoso

Sales Manager

Sindang Maju Ltd.

I am writing to inform you of my resignation from the position of sales executive. My last day of work will be March 10, 2021. I have signed an employment contract with another company. I would like to express my appreciation for your excellent leadership in the company. I have learned a lot about direct selling. These skills will be valuable in my future career. I have been fortunate to be employed by Sindang Maju. I have learned that putting customer first is important in today’s competitive environment. I will do my best to finish my project before my leaving.

Sincerely,

Nadia Utami

Sales Executive

From Nadia’s letter, we know that she ....

• Promises to finish her project before leaving Sindang Maju

• is promoted to another position in the same company

• is fired from her current position and seeks another job

• quits the job at Sindang Maju to pursue higher salary

AE Ardmore Express Box 6467 Miami, F1

3339

Mr. Joseph Sung

2249 Oak ST.

Champaign, IL 60602

Account Number: 2736-8273888-09

Dear Account Holder:

Thank you for contacting us with regard to the charge on your Ardmore Express Gold Card account. We have contacted Schroeder’s Department Store on your behalf and are waiting a reply.

If we find that the charge was made to your account in error, we will make a credit adjustment within one business day.

We appreciate your patience as it may take six to eight weeks to complete the research needed to resolve your claim. If we can be of any further assistance, please call [phone] to speak with a customer service representative.

Sincerely,

S. Nagle

Customer Service Supervisor

What does Mr. Nagle Mr. sung to do?

• To speak with Customer Service Supervisor

• To contact the department store

• To wait for six to eight weeks

• To adjust his account balance

AE Ardmore Express Box 6467 Miami, F1

3339

Mr. Joseph Sung

2249 Oak ST.

Champaign, IL 60602

Account Number: 2736-8273888-09

Dear Account Holder:

Thank you for contacting us with regard to the charge on your Ardmore Express Gold Card account. We have contacted Schroeder’s Department Store on your behalf and are waiting a reply.

If we find that the charge was made to your account in error, we will make a credit adjustment within one business day.

We appreciate your patience as it may take six to eight weeks to complete the research needed to resolve your claim. If we can be of any further assistance, please call [phone] to speak with a customer service representative.

Sincerely,

S. Nagle

Customer Service Supervisor

From the letter above, we can conclude that AE Company will …

• Wait the customer’s respond

• Be responsible for this claim

• Complete Mr. Sung’s payment

• Charge to the holder’s account number