Quiz-P1-2-Four Dimensions

1.Which of these are a key focus of the ‘organization and people’ dimension?

• A.Security and compliance

• B.Activities that transform inputs into outputs

• C.Roles and responsibilities

• D.Contracts and agreements

2.Which service management dimension is focused on the roles and responsibilities of the people involved in a process' workflow?

• A.Organizations and people

• B.Information and technology

• C.Partners and suppliers

• D.Value streams and processes

3.Which service management dimension is focused on the communication systems and knowledge bases used by employees?

• A.Organizations and people

• B.Information and technology

• C.Partners and suppliers

• D.Value streams and processes

4.Which service management dimension is focused on an organization's relationships with other organizations in order to deliver its services?

• A.Organizations and people

• B.Information and technology

• C.Partners and supplier

• D.Value streams and processes

5.Which of these are a key focus of the ‘value streams and processes’ dimension?

• A.Workflow management and inventory systems

• B.Activities that transform inputs into outputs

• C.Roles and responsibilities

• D.Contracts and agreements

6.Which of these are NOT a key focus of the ‘partners and suppliers’ dimension?

• A.Workflow management and inventory systems

• B.Roles and responsibilities

• C.Contracts and agreements

• D.Security and compliance

7.Which dimension of service management is focused on how a company structures its human resources?

• A.Partners and suppliers

• B.Value streams and processes

• C.Organizations and people

• D.Information and technology

8.Your company has recently decided to install a Microsoft SharePoint server to serve as the organization's knowledge base. Which dimension of service management would this decision best be considered?

• A.Information and technology

• B.Organizations and people

• C.Partners and suppliers

• D.Value streams and processes

9.Your company has decided to implement a new management style that will significantly flatten the management hierarchy within the company. Which dimension of service management is most applicable to this change?

• A.Information and technology

• B.Organizations and people

• C.Partners and suppliers

• D.Value streams and processes

10,ABC Training Solutions company has created an automated system that allows students to purchase their ITIL 4 Foundation exam vouchers at a discount through the ABC Training website. To accomplish this, the company sets up a 9-step automated series of activities that occurs once the student orders the voucher on the website. When this occurs, the automation selects a voucher for the student, emails them their unique voucher code and exam scheduling instructions, logs the purchase, remove the voucher from the inventory, and notifies the staff if the voucher inventory gets below a certain threshold. Which dimension of service management best represents this series of actions that is occurring through automation?

• A.Organizations and people

• B.Information and technology

• C.Value streams and processes

• D.Partners and suppliers