AES Quizz 1

Why user account has been locked

• system will auto lock account if login failed for 5x attempts
• system will auto lock account if account dormant for more than 30 days
• Requested by the staff's HOD
• system will regularly auto lock some user account by randomly

What is AES's Password composition rules ?

• must at least 1 capital case
• contain numeric, alphabeticks and special characters.
• must be at least 8 characters
• Cannot reuse last 5 previously used password

What is Security Question and Answer

• hint of password
• alternative way to login if user forgotten their login ID or password
• an authentication used to self unlock account
• to authenticate the user when reset password

Outlet CSC purchase a homecare product at outlet but no discount, why?

• already exceeded the discount quantity allow per item per month
• already exceeded 5x discount quantity allow per month
• The product not entitled for discount
• CSC removed the discount when keying the product purchase

What should outlet do if a Customer do not have mobile phone or unable to receive SMS?

• update customer mobile number to outlet's mobile number
• update customer mobile number to Consultant's mobile number
• put an anonymous mobile number
• do not set customer's contact no under Mobile No, but update to other type of contact

What should do if all outlets' customers unable to receive SMS/OTP?

• call Telco to complaint
• report to SMS AS
• restart SMS Database server
• resend SMS from e-SMS

What should we do if outlet report unable to issue a treatment product and check the product is not available in Course Master?

• manual add the Product Group under the Course Group
• manual add the Product Group under the Course Group
• esclate to Sales Admin to do review
• esclate to Finance Trainer to do review

what should we do if Product Status is New/Obselete?

• activate the Product from AES-Product Master
• esclate to AS to activate the Product
• esclate to Logistic to activate the Product
• esclate to Finance Trainer to activate the Product

what should we do if outlet feedback the treatment product no deduct stock and we found is due to Product Ratio no set for the Treatment.

• set the Product Ratio from AES-Product Master
• esclate to AS to set the Product Ratio
• esclate to Logistic to set the Product Ratio
• esclate to Finance Trainer to set the Product Ratio

What will causing CSC unable to issue service point to consultant?

• Service point claimed already exceed the consultant's MTD service point target.
• Service point claimed already exceed the customer's daily maximum service point allowed to claim
• Service point claimed already exceed the treatment's maximum service point allowed to claim
• the Consultant/SA does not bear service point target.