Supply Chain Performance to Customer Outcomes

It is the two performance measure of supply chain management.

• Financial

  and

  Non-Financial

• Quantitative

  and

  Qualitative

It refers to the cycle time, inventory level, resource utilization and customer service level.

• Financial

• Non Financial

What are the vital parts of customer satisfaction?

• Discount

  and

  Service

• Price

  and

  Delivery

Factors affecting customer satisfaction except:

• Hotel Facilities

• Cycle Time

• Attitude

• Technology

In current trends, Hospitality industry meet the customer satisfaction EXCEPT;

• Updated government regulation

• Safety and Hygiene

• Resource Utilization

• Flexible booking policy