E-mail is electronic mail.

• True

• False

E-mail allows more complicated business processes.

• True

• False

The first step in writing an e-mail is making a good plan

• True

• False

We should clearly state the purpose of the e-mail by using the phrase 'I am writing to (+ adjective)' at the start of the e-mail.

• True

• False

"Best regards" is an example of formal language in closing an e-mail.

• True

• False

"Don't be rude" is one of the rules in emailing.

• True

• False

A paragraph in an email is often more than five sentences long.

• True

• False

If you make mistakes in your email, people will think you also make mistakes in your business.

• True

• False

We can use emoticons in a formal e-mail.

• True

• False

Make sure your email only goes to the people who need to read it.

• True

• False