Principles of health Final spring

People who use a firm tone of voice and "I" statements to express feelings and opinions clearly are considered

• Passive

• Aggressive

• Passive-Aggressive

• Assertive

When a person is apologetic and uses a tentative tone of voice in an attempt to avoid conflict, he or she is considered

• passive

• aggressive

• passive-aggressive

• assertive

People who are loud, use a demanding tone of voice, and use "you" statements to accuse or humiliate others are considered

• Passive

• Aggressive

• Passive-Aggressive

• Assertive

Which of the following techniques should healthcare workers use when communication with patients to encourage them to share information?

• open-ended questions

• "why" questions

• questions that can be answered with "yes" or "no" responses

• All of the above

When a person uses a sarcastic tone of voice and says "yes" but means "no" he or she is considered

• Passive

• Aggressive

• Passive-Aggressive

• Assertive

Which of the following conditions requires the use of simple language and short sentences spoken slowly and clearly?

• gender barriers

• cognitive impairments

• sensory impairments

• environmental distractions

When working with a patient who has a(n)______, you should face the patient as you speak to improve lip reading.

• hearing impairment

• visual impairment

• speech impairment

• cognitive impairment

Gowns, gloves, face shield, mask and goggles are all considered

• health and hygiene equipment

• personal protective equipment

• standard sterilization apparel

• none of the above

SBAR, the standardized communication format used for reporting changes in a patient's status, stands for_________.

• Status, Behavior, Attitude, and Referral

• Situation, Background, Assessment, and Recommendation

• Status, Behavior, Assessment, and Recommendation

• Situation, Background, Attitude, and Referral

Which communication skill is the most neglected and yet the most vital to understanding a message?

• Speaking

• Reading

• Listening

• Writing