PROFESSIONALISM, DAY TO DAY OPERATION

1. Which of the given is an example of sustainability?

• A. Positivity

• B. Contactless payment

• C. Recycle and compost

• D. Flexibility

2. Inside hospitality, professionals need to oversee large group of guests at once but can easily handle interruptions. You call that?

• A. Multi-tasking

• B. Problem solving

• C. Attention to details

• D. Patience

3. Implementing policies related to wearing mask or other protective equipment is called?

• A. Enhanced F & B delivery

• B. Safety and hygiene

• C. Contactless payment

• D. Workforce

4. This is the behavior, tools and knowledge that allow service industry to develop a positive relationship between guest and companies.

• A. Sustainability

• B. Manage budget

• C. Marketing

• D. Hospitality Skill

5. This requires you to be adaptable and understand how to prioritize and communicate with others.

• A. Problem-solving

• B. Professionalism

• C. Flexibility

• D. Current trends