PRE-TEST

__________ is something that is not normal and disrupts regular operations.

• An accident

• An incident

• A problem

• A solution

True or False. Using your name, birthday, or any other personal information, increases the strength of your password, thereby ensuring improved security of your accounts.

• True

• False

Which of the following is NOT a good password management practice?

• Not reusing the same password in multiple accounts.

• Use a password manager to store your passphrases.

• Using simple plaintext passwords such as “password123”, “sample1234”, “abcd123”

• Using passphrases with at least 16 characters (with numeric, caps, symbol)

Refers to a series of steps done to solve a problem.

• Troubleshooting

• Incident Handling

• Analysis

• Methodology

This refers to a part (or peripheral) of a computer system that displays images, videos and other applications being utilized by the user.

• Screen

• Touchpad

• Keyboard

• Battery

Scenario: You opened your Desktop computer after the Christmas holiday break. Your system unit’s notification lights and fans turn on, but your screen displays no images and seemingly does not respond to any actions you do on your keyboard or mouse. The following reasons may describe the cause, EXCEPT:

• The monitor’s power cable is not plugged into the power source.

• The monitor is not properly connected to the rest of the system unit via VGA.

• The monitor is in sleep mode and you should also press its power button for it to be turned on too.

• The monitor is lazy and does not want to cooperate.

Scenario: You are printing several documents for your general payroll when suddenly you experienced a paper jam. What should you do?

• Open the printer and pull out the paper as fast as possible.

• Open the printer and disregard if there are any tiny pieces of paper stuck into the rollers.

• Open the printer and pull out the paper slowly, check if there are leftover pieces, then try to print again.

• Restart the printer and start over again the printing sequence without pulling the paper.

Scenario: You are browsing the internet when suddenly your connection was interrupted, and a browser prompt indicated “There is no internet connection”. Which of the following is NOT a possible cause of this incident?

• Your wifi router was turned off.

• Your LAN cable was unplugged.

• Your power cable was unplugged.

• Your internet service provider is down.

The following can be reasons why your PC is running slow while you are doing your routine tasks, EXCEPT.

• Multiple apps and processes are opened/running simultaneously in the background.

• Your computer has very low/old computing and memory specifications.

• Your computer might be infected with malware.

• None of the above

True or False. I can still access my laptop computer which has a broken screen if I use an external monitor for it.

• True

• False