Bloc 3 Part 2

The primary method to manage a booking issued via Travelfusion if it is not an NDC booking.

• Travelfusion Reporting

• Travelfusion IBE Manual Booking

• Contacting Travelfusion through call/email.

• Directly with the airline

If an extra request is made while booking a return trip, what is the total amount that I can book without approval?

• 100

• 50

• None of the above

Flexiperk cancellations will only apply to involuntary cancellations.

• True

• False

Upon checking with the airline, the unused taxes will be refunded but the client has a Flexiperk subscription.

• Yes, refund client when complete

• No, TravelPerk keeps the refund

FlexiPerk cancellations can only be applied if the request is received within 2hrs from the flight departure or 4 PM local hotel time on the date of check-in.

• True

• False

The client has a normal Flexiperk subscription and the booking is fully nonrefundable.

• Flexiperk does not apply for fully refundable bookings.

• Log two refunds — a tax refund and a Flexiperk refund.

• Log only a Flexiperk refund.

• A Flexiperk refund is automatically processed by the system on TD.

We are handling a tax refund claim ticket however upon checking with the provider, the flight is not yet cancelled. How should we proceed?

• We treat the case as a normal flight voluntary cancellation.

• We request the tax refund via the airline webform.

• We click Cancel Booking on TD and log a tax refund amount of 0.01. The Payments and Refunds Team will be the one to update the refund amount.

• Escalate the ticket using the standard escalation macro.

The TD Automated Cancellation is only possible for certain airlines booked via Travelfusion and Gordian.

• True

• False

The BPO Agent receives a request from the client to redeem his/her unused voucher in the next 72h available flight. Can we handle the ticket?

• Yes, we have to call the airline to redeem the voucher as we offer a 7-star service

• No, as the voucher redemption is processed by in-house TK Agents.

When handling Failed Trips, we checked that the status of the VCC is not authorized. We use the same VCC to book the failed trip.

• Yes, we can use the same VCC so it will not look messy in Traveldesk.

• No, as we need to cancel it and create a new VCC in Traveldesk.