____ is the level of commitment you are willing to make in setting and achieving clear goals.

• Personal responsibility

• Attitude

• Goal setting

• Self-control

Laptop computers and tablets can be used during meetings at work.

• Ture, laptop computers and tablets can be used to take notes and look up information about the meeting

• False, laptop computers and tablets should never be used in a meeting

To show ______ means to take responsibility for a task or project.

• purpose

• action

• organization

• initiative

_____ communication is made up of facial expressions or the look on your face and body language or movements.

• Written

• Verbal

• Non-verbal

• Listening

When planning and organizing projects in the workplace, it is important to be able to figure out what resources are required and coordinate or organize them in the best way. Which one of the following is a resource?

• Money

• Time

• People

• All of the above

In the process of critical thinking, after you have gathered information you need to:

• Apply information

• Form a hypothesis

• Problem solve

• Analyze information

It is important to know when it is okay to socialize. The following situations are examples of times when it is okay to socialize at work. One example does NOT belong in the list, which one?

• During breaks

• Waiting for a meeting to start

• When you see a coworker working at his or her desk

• Passing someone in the hall

In active listening, which tip does not belong?

• Look at the person speaking

• Pay attention to both verbal and nonverbal communication

• Repeat what is being said in your own mind

• Give advice

Reasonable

Specific

Meaningful

Measurable

Set a timeline

These are all criteria related to _____.

• leadership

• goal achievement

• problem solving

• decision making

_______ is a way of using the internet to communicate while actually looking at the person to whom you are talking.

• Video conferencing

• Texting

• Phone conferencing

• Audio conferencing