Sample Retired Workplace Readiness Questions 1

The ability to find and allocate available resources to improve a product or service is an example of:

• critical thinking.

• innovation.

• information security.

• career management.

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted “Open” sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?

• Reset the circuit breaker in the basement

• Replace the bulb in the sign

• Attempt to switch on another device to see if it has power

• Call an electrician right away

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should

• try to convince her boss of her point of view

• put on headphones to listen in private

• follow company policy

• listen to it anyway since it is good for productivity

Complying with workplace policies demonstrates:

• creativity

• diversity

• integrity

• sensitivity

Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?

• The boss does not like Hector

• Hector outperforms others and made them look less skilled

• The boss expects too much from Hector

• He does not have a good work ethic

As an employee, employers assess your work ethic based on your:

• appearance

• attitude

• fairness to others

• unused personal leave

When resolving conflict, the main goal is to:

• debate the problem and choose a winner.

• find middle ground or a win-win solution.

• explore solutions but punish both parties.

• determine the strengths and weaknesses of concerns.

While in the workplace, you meet a person with a disability. You should

• avoid eye-contact and do not offer any assistance.

• ask a coworker to help the person if you have no experience.

• treat the person with dignity and respect.

• ask questions about the origin of the person's disability.

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

• Inform the customer of available lay-away plans.

• Ask the customer to look at the posted dress code and leave.

• Greet the customer and ask if he would like her assistance.

• Wait until the customer approaches her and handle it.

_____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.

• The mission statement

• Legal disclaimers

• The vision statement

• The manufacturer's resources