Conflict

What is Conflict?

• A situation where the interests of two or more parties appear incompatible.

• A situation where two or more parties get along

• An opportunity to engage in polite discussion

• A way to agree on anything

Conflict exists in organizations because.....

• There is only one right way to solve problems

• People see things differently

• Everyone is the same

• People are stupid

Is conflict healthy?

• Yes

• No

The conflict usually isn't the problem, it's the way...

• You look at people that is the problem

• You are nice to people that is the problem

• People handle the conflict that is the problem

What is a leader's role in a group when it comes to dealing with conflict?

• The leader must decide the best way to handle the conflict

• The leader must decide who to make fun of

• The leaders must decide who to fire

Choose two effective ways to deal with conflict?

• Compromise

• Avoidance

• Collaboration

• Competition

Rules of Frustration: When anxiety increases, what is heard_________

• Increases

• Decreases

• Stays the same

What is the most effective behavior for a leader?

• Assertive

• Passive

• Aggressive

The conflict resolution style where two parties meet in the middle is:

• mid-line conflict
• compromise
• problem solving
• partnership resolution

Which of the following conflict resolutions styles is NEVER effective?

• separation
• problem solving
• compromise
• accommodating