Business Law Mid-Term Review

What is the purpose of verbal communication?

• To relay messages to one or more receivers

• To relay messages to one or more senders

• To understand a thought

• To clarify a thought

During active listening, "attending" is the process of:

• Taking in all of the information about the communication

• Focusing on the information you've received.

• Showing the sender you are listening by providing feedback.

• Restating the information you have received.

People who have _____________ fields of experience are more likely to understand one another

• Different

• Similar

• Special

• Identical

What is the first step in communication planning?

• Clarify objectives

• Determine the purpose of the message

• Outline the communication for delivery

• Identify the audience

What is the fifth and last step in communication planning?

• Outline the communication for delivery

• Clarify objectives

• Identify the audience

• Determine the best channel of communication

In a business letter, which of the following is the BEST salutation when you are not sure who will be reading the letter?

• “Dear Organization:”

• “To Whom It May Concern:”

• “Ladies and Gentlemen:”

• Hew What's Up

Your contact information is an optional part of the signature in a business letter?

• True

• False

What font and font size should be used in a business letter?

• Century Gothic, 16 poin

• Courier New, 10 point”

• Times New Roman, 12 point”

• Arial, 14 point”

What is the inside address in a business letter?

• The return address

• The receiver's address

What is a salutation?

• An announcement

• “A declaration”

• A greeting

• A closing