KB Quiz

What is our CSAT target?

• 85%

• 92%

• 90%

• 95%

If the customer call to complain about a double charged of one item, which KB would you use ?

• Check out payment issues

• Electronic payment department

• Check out issues

• Fraud issues

if the customer do not receive an answer from the market manager in 3-5 business days

what would you do?

• Call the store

• Escalate to the regional

• Escalate to the market manager again

• Escalate to the manager on duty

If the customer call trying to cancel his Walmart + membership, what should I do?

• Escalate to the store

• Escalate to walmart.com

• Send the ticket to your supervisor

• Cancel the membership

If the customer is complaining because he asked for a receipt and the assosiete was rude because of the sing of the customer was black

• Rude treatment

• Associate issues

• Ethic issues

• Question complains about Security

Is it correct to provide the phone number and full name of the customer during the interaction, proactively.

• True

• False

Is it true that we had to reply an email when it is from .com

• Yes, we have to reply that email

• No, it is not necessary to do it

If a customer go to the store and when He arrives he saw that the department is closed

what is the correct issue type

• Luck of assistance

• Poor phone assistance

• Associate unhelpful

What area in tp would you like to escalate ?

• Supervisor

• Workforce

• QA

• Trainer