Business, Marketing, & Finance Chapter 7 Review

Planning, staffing, and controlling are all functions of management.

• True

• False

Communication with suppliers is an example of internal communication.

• True

• False

Employees are more willing to support someone whom they trust and respect in which kind of influence?

• reward influence

• expert influence

• identity influence

• position influence

Criticizing rather than praising employees is which kind of influence?

• position influence

• expert influence

• reward influence

• identity influence

Having authority over others which results in positive responses to requests is which kind of influence?

• expert influence

• reward influence

• position influence

• identity influence

Money, job benefits, or recognition are which kind of influence?

• identity influence

• expert influence

• reward influence

• position influence

Other employees acknowledging that the person has specialized knowledge is which kind of influence?

• position

• reward

• identity

• expert

Communication from one manager to another is horizontal communication.

• True

• False

Ethical business practices involve only the company's executives.

• True

• False

Strategic management is a style in which the manager is more controlling.

• True

• False