BPL Chapter 17 - Consumer Protection

Select all that apply: Which of these are considered unfair and deceptive practices?

• False Advertising

• Bait and switch

• The Cooling-off Rule

• Work-from-home Schemes

• All of the Above

The Cooling-off rule gives consumers __ business days to cancel most contracts made with door-to-door salespersons.

What is fraudulent misrepresentation?

• any statement that proves the seller has somehow wronged the buyer.

• any statement that has the effect of deceiving the buyer.

• any statement that tells the buyer that something is wrong with their product.

• any statement that provides a clear contract for each buyer.

Choose all the options that apply: Which practices are used in Bait and Switch?

• Claims that advertised products are out of stock

• Refusal to show, demonstrate, or sell the advertised product

• Attempts to encourage customers by criticizing the advertised product

• Refusal to promise delivery of advertised products within a reasonable period of time

• Demonstrations of products that are inferior to the advertised items

Telemarketing fraud is where:

• Consumers expect telemarketers to be very honest creating no fraudulent activity.

• so many customers enjoy the ease and convenience of shopping by phone, it is an attractive tool for unscrupulous salespeople.

• customers are refused service by well represented telemarketers, and can't receive their products until they have paid all the payments for the product.

• The telemarketers have explained the prices of their products as only a few cents and the consumer is expected to pay 20 times as much as the original price.

Consumer protection assistance's main goal is to help _____ and put into practice federal programs to aid the consumer.

(choose all that apply). The federal government uses methods to discourage sales of goods which are:

• labeling and packaging

• usually high taxes

• all of the above

• outright prohibition

• cancellation of contracts