FIMS

How a quality can be quantified

• performance + expectations

• performance / expectations

• performance x expectations

• performance – expectations

Traditional culture of quality requirements focuses on

• supplier oriented

• product oriented

• process oriented

• process oriented

PDCA cycle stands for

• process did check acknowledge

• plan do check act

• process do check act

• . performance x expectations

Cost of quality is given by costs of

• appraisal + internal failure

• prevention + appraisal +internal failure +external failure

• prevention + appraisal

• internal failure + external failure

The most common techniques used for analyzing the quality costs are

• WELDING

• pareto analysis

• both a and b

• NONE

The system for causing quality is preventive, not appraisal is

• first absolute

• second absolute

• third absolute

• fourth absolute

The ISO STAND FOR ______________.

• International Organization for Standardization

• Internal Organization for Standardization

• International Standards for Organization

• International Organization for Standardization

In components of CoQ, Cost of good quality contains

• prevention cost

• both a and C

• appraisal cost

• none of the above

Customer perception on quality contains

• performance

• features

• service

• all the above

Japanese quality guru who developed new concepts in response to the American gurus

• philip crosby

• genichi taguchi

• walter shewhart

• w. edward deming