Crises

What's the best headline that best fit the article about McClaren?

• Maclaren Pushchair - Lesson Learned

• Strollers recalled over finger amputation alert

• Maclaren agrees to compensate UK children injured

• Maclaren Bankruptcy Puts Amputated Finger Lawsuits In Limbo

The following are the three lessons that can be learned from Maclaren's failure in handling crisis, except...

• Be observant

• Be prepared

• Be polite

• Be empathetic

How did Maclaren handle the crisis at the beginning?

• They recalled the product.

• They issued a warning.

• They provided different lines for customers in the UK and USA

• They send out a press release.

What's not true about Maclaren?

• There are twelve cases of their stroller/pushchair chopping the fingers of kids.

• Its product's safety standards are actually better than the rival's.

• The announcement of the recall leaked early.

• Maclaren actually told the story right, but it's the unexpected publicity that made them flounder.

Which of these lessons can be learned from the way Intel and Air France Concorde's success in handling crisis?

• Be polite

• Be prepared

• Tell a good story

What step did Intel and Air France Concorde take?

• talked in a press conference

• offered compensation

• recalled/drawed the product

What happened as a result of the accident with Air France Concorde?

• The share price declined.

• People went on a strike.

• They received a bad publicity.