FWS Seminar Quiz 02

Quiz
•
Business
•
Professional Development
•
Medium
Daniel Chew
Used 1+ times
FREE Resource
11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
In setting up our Performance Management system, these are the key strategic focus areas.
Customers
People development
Business processes
All the the answers are correct.
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What do customers want from us as their service providers or suppliers?
All the answers are correct.
Customers want convenience when working with us.
Customers want to buy from reputable suppliers.
Customers want trustworthiness and integrity from us.
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
In an effective performance management system, the development of employees should result in ______.
Job satisfaction and fulfilment
frustration and angony
exhaustion and dillusion
unbalanced lifestyle
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
From the customer's perspective, great service would likely constitute ________.
pro-activeness
re-activeness
non-activeness
in-activeness
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the difference between a Goal (or target) and an Effort?
A Goal is a statement with a Noun
An Effort is a statement with a Noun
Both of them are the same
A Goal and an Effort are merely ideas only.
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
In Goal / Target Setting, the individual must contribute to the team. The team is as strong as the __________ link.
weakest
shortest
longest
strongest
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are some possible challenges and pitfalls of setting team performance targets?
People do not naturally articulate their views.
Sometimes Goal setting meetings are poorly managed.
There is a negative perception of the leader.
All the answers are possible.
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