Why do we carry out Elasticity tests

• To check the colour of the hair

• To check the strength of the hair

• To see how easy it breaks

What are the implications to changes of clients existing hair and scalp regime?

• None

• Time, cost,changes to hair and scalp condition and expected results

• Salon needs to ensure that they have all correct stock

Which 3 best describes the role of other professionals like trichologist, doctor, pharmacists and the speciality services they offer?

• Advice on medication relating to hairdressing services

• Specialist hair and conditions disorders and their treatment

• To carry out hairdressing services

• Prescribe medicine or creams

Why are we legally responsible to describe features and benefits and services?

• To ensure goods areas described and do what they are meant to do

• To get more business in to the salon by exaggerating the benefits

• So they think you are knowledgeable

What would adverse skin and scalp conditions mean to you?

• Would only concern you if it was really bad

• Can limit or even prevent a service

• If the client wants it then it ok

When carrying out a consultation which 3 show limits and boundaries during it which must be adhered to?

• Must not invade personal space

• Must not be aggressive

• Must be professional at all times

• Ignore clients wishes and do what you want

What 2 must you confirm and record course of action for client services?

• To sell additional services

• To ensure continuity of service

• To ensure all information is available when client gets the service

Why is it important complete record cards?

• So client knows how much shes spending

• To pass information to salon owner

• To ensure your client understands and agrees to service and costs and recorded results

Which 2 are important reasons to carry out an incompatibility test?

• Could cause sever damage if we did not

• To avoid damage to hair and scalp

• We don't really need to carry it out

What is the third phase of hair Growth?