FOTS Quiz

Which of the 4Ds involves asking the right sales questions?

• Digital Welcome

• Discover

• Deliver

• Delight

What does the acronym FAB stand for?

• Feel, Appreciate, Buy

• Feature, Apply, Bought

• Feature, Advantage, Benefit

• Feature, Apply, Benefit

When a customer objects to price, we should:

• Show them the cheapest plan immediately

• Ask them if they want something cheaper

• Tell them that they have to take what you offer

• Reiterate the value and benefits of the recommended product

What are the three pillars of the discovery phase? Determining:

• Needs, Budget, Lifestyle

• Wants, Desires, Budget

• Age, Budget, Wants

• None of the above

What are characteristics of a good salesperson?

• Arrogant, Persuasive, Loud

• Pushy, Money focused, Hustler

• Confident, Knowledgeable, Patient

• Just gets the sale by any means necessary

Porting involves:

• Switching the customer and their phone number

• Having the customer pay to be on the Digicel network

• Transferring the customer's credit and messages to a new SIM

• Switching services to a new network and retaining your phone number

What are the three Ps when approaching your customer?

• Pressure, Push, Payoff

• Purpose, Permission, Payoff

• Purpose, Persuade, Propose

• Pressure, Propose, Payoff

What are important characteristics of your Sales pitch?

• It should be short

• It should highlight value and benefits

• It should make the customer stop, look and listen

• All of the above

Our very 3 minutes of interaction with a customer should include which of the following?

• Salutation

• Identify ourselves and the company

• Our pitch and request a moment of their time

• All of the above

The Discovery phase should start with:

• Closed questions and payment options

• Listing out all of the features of the product

• Prequalification and open ended questions

• We don't need to ask any questions