
FOTS Quiz
Quiz
•
Professional Development
•
University
•
Practice Problem
•
Easy
Michael Persad
Used 5+ times
FREE Resource
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the 4Ds involves asking the right sales questions?
Digital Welcome
Discover
Deliver
Delight
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the acronym FAB stand for?
Feel, Appreciate, Buy
Feature, Apply, Bought
Feature, Advantage, Benefit
Feature, Apply, Benefit
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer objects to price, we should:
Show them the cheapest plan immediately
Ask them if they want something cheaper
Tell them that they have to take what you offer
Reiterate the value and benefits of the recommended product
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the three pillars of the discovery phase? Determining:
Needs, Budget, Lifestyle
Wants, Desires, Budget
Age, Budget, Wants
None of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are characteristics of a good salesperson?
Arrogant, Persuasive, Loud
Pushy, Money focused, Hustler
Confident, Knowledgeable, Patient
Just gets the sale by any means necessary
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Porting involves:
Switching the customer and their phone number
Having the customer pay to be on the Digicel network
Transferring the customer's credit and messages to a new SIM
Switching services to a new network and retaining your phone number
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the three Ps when approaching your customer?
Pressure, Push, Payoff
Purpose, Permission, Payoff
Purpose, Persuade, Propose
Pressure, Propose, Payoff
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