What should be included in metadata?

• Number of users.

• Protected filters.

• Record creator.

• Hidden content.

What evaluation method is used when planning a small business?

• Sales analysis.

• Risk analysis.

• Debtors analysis.

• Stock analysis.

What is a principle of business risk management?

• Ensuring documentation security.

• Assessing business viability.

• Maintaining strategic management.

• Following the company ethos.

What is included in a sales plan?

• Growth strategy.

• Complaints policy.

• Staff manual.

• Customer reviews.

What is included when setting time-bound sales objectives?

• Target deadlines.

• Forecasted income.

• Accurate pricing.

• Expected bonuses.

What is the principles of sales activity planning?

• To establish boundaries.

• To record personal achievements.

• To identify what skills are needed.

• To decide how targets will be met. 

What is an example of an open question?

• Does the store have stairs?

• What does the store sell?

• Is the store open?

• Was the store busy?

What preparation leads to a successful negotiation?

• Setting a time limit.

• Calculating the financial gain.

• Assessing the other party's position.

• Writing the script to be followed.

What common negotiating tactic involves saying 'I don't have permission to do that'?

• Pretending not to understand.

• Being open to persuasion.

• Claiming a lack of authority.

• Taking a recess.

What is the most likely outcome if negotiation is approached aggressively?

• Agreement will be reached quickly.

• Agreement will be reached easily.

• Agreement will be cost effective.

• Agreement will be one-sided.