Salesforce

Salesforce

Professional Development

10 Qs

quiz-placeholder

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Salesforce

Salesforce

Assessment

Quiz

Instructional Technology

Professional Development

Hard

Created by

Mark McKellen

Used 19+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

The Service Operations Director of Cosmic Service Solutions would like the picklist values of the 'Status' field on the Case object modified. What options are available to modify the standard field? Choose 3 answers.

The standard values can be deleted

Additional values can be added

The values can be reordered

The standard values cannot be deleted

2.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

The Account object has a one-to-many relationship with which of the following objects? Choose 2 answers

Campaign

Case

Lead

Opportunity

3.

MULTIPLE SELECT QUESTION

2 mins • 1 pt

Which of the following are standard objects available in Salesforce? Choose 3 answers.

Campaign

Role

Account

Case

Position

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A Salesforce administrator is training new employees new to Salesforce on the basic data model. What can an object in Salesforce be compared to? Choose 1 answer.

A table of data with records and fields

A component of the user interface

A way of sharing data

A method of accessing data programmatically

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

An administrator is considering deleting a custom text field on the Account object that is thought to be no longer needed. What is true regarding a deleted field? Choose 1 answer.

The administrator must contact Salesforce support to restore data

It can be recovered within 15 days of deletion

It can be recovered within 30 days of deletion

The data can never be recovered

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

A manager wants to view the total expected revenue for all open opportunities related to an account on the account page layout. Which of the following can be used to display this information? Choose 1 answer.

Lookup Field

Roll-up Summary Field

Formula Field

Custom Field with Trigger

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

After creating and customizing a record page in the Lightning App Builder, customer service representatives are not able to view the new layout. What could be the issue? Choose 1 answer

The record page is invalid

The record page was saved as a draft

The record page was not assigned to any profiles

The record page was not activated

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