AD BUS G340-G341 -WQ16

What is the purpose of a cover note?

• It transfers risk.

• It documents claims.

• It is evidence of a payment.

• It is evidence of an insurance

  policy.

What is the role of the regulator?

• Advise on risks.

• To police and control.

• Monitor claims

• To protect and advise.

What is the main benefit of insurance?

• It always covers loss.

• It always covers risks.

• It always offers protection.

• It always offers replacement.

What communication skill should be used when asking staff to work overtime?

• Persuasive language.

• Firm tone.

• Authority.

• Rewards.

What oral communication skill is used to engage with customers on the telephone?

• Note taking.

• Active listening.

• Spell correctly.

• Time management.

What is the main purpose of customer service?

• To meet needs and expectations.

• To deliver consistent standards.

• To work as part of a team.

• To increase sales.

How are customer records maintained?

• Updated

• Deleted

• Shared

• Archived

Which is the best way to reduce office related risk?

• Carry out staff training.

• Carry out risk assessments

• Report incidents to superiors.

• Improve resource maintenance.

What is the first action to be taken when a hazard has been identified in the workplace?

• Assess the risk.

• Prevent the incident occurring.

• Complete the necessary documents.

• Report the situation to a line manager.

Why is it important to establish customer rapport?

• To get answers.

• To show interest.

• To build a relationship.

• To ensure customer loyalty.