HRTS LACAR

Select the ones that apply when servicing an existing reservation.

• The caller must be educated about the Muster Drill, Online Check in and Health Questionnaire.

• The vaccination status must be updated if missing on the booking

• The guest's preferred method of cancellation must be verified for future planning.

Is it required to confirm if there are any residency restrictions prior to creating a booking?

• Yes

• No

A guest is calling searching for availability on the Freedom of the seas departing on 01/25/2022 for her family including an 11 year old, she is requesting to confirm the vaccination requirements for the child.

• Advise the caller that children 11 and older must be vaccinated to avoid any inconvenience.

• Advise the caller that no vaccinatino is required but guests must present an Antigen test.

• Advise the guest that no vaccine is required however, a PCR or Antigen test is required 72 hrs. prior departure.

A guest is wanting to cancel 4 days prior the cruise departure and wants to obtain a full refund as he unfortunately tested positive for COVID-19

• FCCs would be issued as he does not qualify for a refund.

• Only taxes and fees would be refunded plus FCCs for the cruise fare.

• We can offer a 125% FCC.

• A refund can be issued due to the situation.

A guest is calling in concerned about our mask policy, he is wanting to confirm if on the theater there will be a designated area for vaccinated guests.

• Yes, there will be a designed area.

• No, there will not be a designed area.