
Day 9 (New plan )
Authored by We Training
Professional Development
1st Grade
Used 75+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Suspension fees is ….... Including taxes
34 LE/ month
34.2 LE/ month
30 LE/ month
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer can request suspension from…?
Call center only
Retail Only
Retail & call center
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
in TE sold case if he Didn’t Have order cancellation for old user We should direct customer to…
Call 111
Nearest store for new subscription
Send Email or Fax
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
if the customer pay the landline bill the line will work automatically within …
3 Working hours
2 hours
3hours
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
if there are 180 days passed from end date for last bill and customer didn't pay all this period the line status will be…. On BSS
Suspend
Barring
Pre-deregister & Deactivation
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
IF the customer request to cancel the service you should know the reason and try to solve it
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
if the customer need to follow on cancellation request you will transfer the call to …
Technical Q
Fixed landline Q
cancellation Q
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