Online versus in store customer service
Authored by Simon Jackson
Other
9th Grade
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many pronciples of good customer service are there?
2
9
8
3
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or false: Customer service only matters in the store, not online.
true
false
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one of these is not a principle of good customer service?
After sales
Greeting the customer
Identifying customer needs
Encouraging feedback from customers
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Instore retailing means...
Use of an app or website to sell products and and services.
Use of a traditional shop or 'bricks and mortar' to sell products and services.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Multichannel retailing means...
Selling products and services in a store.
Selling products and services in a store and online or through an app.
6.
OPEN ENDED QUESTION
5 mins • Ungraded
What are the advantages of online retailing? You may want to do a quick google.
Evaluate responses using AI:
OFF
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What legal requirements might a business have to meet both in store and online?
Products must be fit for purpose.
Age restricted products must not be sold to underage customers.
Accurate product information must be provided.
All of the previous answers.
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