Online versus in store customer service

How many pronciples of good customer service are there?

• 2

• 9

• 8

• 3

True or false: Customer service only matters in the store, not online.

• true

• false

Which one of these is not a principle of good customer service?

• After sales

• Greeting the customer

• Identifying customer needs

• Encouraging feedback from customers

Instore retailing means...

• Use of an app or website to sell products and and services.

• Use of a traditional shop or 'bricks and mortar' to sell products and services.

Multichannel retailing means...

• Selling products and services in a store.

• Selling products and services in a store and online or through an app.

What are the advantages of online retailing? You may want to do a quick google.

What legal requirements might a business have to meet both in store and online?

• Products must be fit for purpose.

• Age restricted products must not be sold to underage customers.

• Accurate product information must be provided.

• All of the previous answers.

How might a retail business encourage feedback from customers both in store and online?

What services and facilities might be provided in store for customers?

What services and facilities might be provided online for customers?