POST MODULE ASSESSMENT : CUSTOMER SERVICE

Quiz
•
Social Studies
•
Professional Development
•
Medium
Azrin razak
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer satisfaction and loyalty are the result of effective product and service delivery, resolution of problem, and elimination of dissatisfaction.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The number of customers with major problems who continue to do business with an organisation if their complaint is resolved is about 9 precent
False
True
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One way to take responsibility for customer relationships is to personalise your approach when dealing with customers.
False
True
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers usually decide to purchase of repurchase from a supplier on the basis of the quality and performancve of the products and services.
False
True
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Many customers return to organisations becuase of the relationships established with employees even though comparable products and services are available elsewhere.
False
True
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
As customers develop long term relationships with an organisation, they tend to become more tolerant of poor service.
False
true
7.
FILL IN THE BLANK QUESTION
1 min • 1 pt
When you have made a mistake on giving the wrong information to a customer, you have to__________
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