
Call Center
Authored by Ramon Solis
Professional Development
1st - 12th Grade
Used 3+ times

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8 questions
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1.
OPEN ENDED QUESTION
3 mins • Ungraded
Mencione al menos dos componentes de la comunicación telefónica?
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2.
OPEN ENDED QUESTION
3 mins • Ungraded
Porque es importante el silencio?
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Answer explanation
subraya la importancia de ciertas palabras
3.
OPEN ENDED QUESTION
1 min • Ungraded
Su objetivo es trasmitir una imagen agradable, tanto al comienzo de la conversación ( crear el clima adecuado) como al final ( dejar una buena impresión?
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4.
OPEN ENDED QUESTION
3 mins • Ungraded
Cual es la segunda etapa para preparar una estrategia eficaz en un call center?
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Answer explanation
La organización, aquí distribuyo mis recursos disponibles
5.
OPEN ENDED QUESTION
3 mins • Ungraded
que idiomas estudia el facilitador?
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6.
OPEN ENDED QUESTION
3 mins • Ungraded
Que es la estrategia de enfoque?
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7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Es una técnica para captar la atención del cliente?
manejar la s objeciones
key issues
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