QUIZ 7

QUIZ 7

University

10 Qs

quiz-placeholder

Similar activities

Job Applications

Job Applications

3rd Grade - Professional Development

15 Qs

Purchasing & Inventory Management

Purchasing & Inventory Management

University

12 Qs

Metering and reads

Metering and reads

University

10 Qs

Manajemen Supervisi (2)

Manajemen Supervisi (2)

University

15 Qs

Preparing desserts

Preparing desserts

KG - Professional Development

10 Qs

Post Test Kelas Relawan 2024 #6

Post Test Kelas Relawan 2024 #6

University

10 Qs

Smart U Plus Corporate

Smart U Plus Corporate

KG - Professional Development

8 Qs

SQL - Refining the result

SQL - Refining the result

University

10 Qs

QUIZ 7

QUIZ 7

Assessment

Quiz

Special Education

University

Medium

Created by

EMMA LIWANAG

Used 6+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

__________ means transferring a call without first introducing the caller.

Telephone Etiquette

Transferring External Call

Call Agreement

Blind Transfer

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should an individual needs to possess to make the customers feel valued and taken care of?

Call Agreement

Modulated Voice    

Telephone Etiquette

None of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Within how many rings should a telephone operator answer a call?

Two rings      

Three rings

Four rings

Five rings

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Always ask the guest’s permission before transferring a call.

TRUE

FALSE

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is fine for the Telephone Operator to answer calls without the sense of urgency.

TRUE

FALSE

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A telephone Operator should always have a __________ just in case he/she needs to take detailed notes or messages.

Cellphone     

Journal

Pen and Paper

All of the choices are correct

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When handling a bomb threat, what should you complete immediately after the call?

Bomb Threat Checklist      

Bomb Threat Form

Authorization Form

All of the choices are correct

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?