Week 2- Business Communication

Eye contact has the same meaning in all cultures.

• True

• False

To stand out in the workplace, create an outgoing voicemail message that has music playing in the background or that includes a joke.

• True

• False

Today’s communication technologies allow employees to exchange ideas, brainstorm, build consensus, and develop personal relationships virtually.

• True

• False

Men tend to interrupt conversations for different reasons than women.

• True

• False

Listening to customers usually results in valuable feedback and goodwill.

• True

• False

Which of the following is a typical ground rule for meetings?

• Participate only when the topic interests you.

• Wait until after the meeting to resolve conflict.

• Forget the agenda if other important information is tabled.

• Be supportive and listen carefully.

Lindsay is planning a meeting to develop a new procedure for handling employee grievances. How many participants should Lindsay invite?

• at least one representing each of the company’s sixteen departments

• five or fewer

• between six and ten

• between eleven and thirty

Deborah will be leading a committee meeting and wants to make sure it is effective and efficient. Which of the following should Deborah do to get the meeting started?

• wait until all participants arrive before beginning the meeting

• give a quick recap to anyone who arrives late

• go over ground rules at the beginning of the meeting

• give a ten-minute introduction

Michela will be taking charge of her first virtual, audio-only meeting. Which of the following should she do to make sure all participants are collaborating successfully during the meeting?

• use complex language to get her points across

• project an upbeat, enthusiastic, strong voice

• do most of the talking to reduce confusion

• ask leading questions such as Does everyone agree? to keep the meeting moving along.

Several factors may cause poor listening habits. Which of the following is NOT one of these factors?

• lack of training

• large number of competing sounds and stimuli in our lives

• physical hearing disability

• ability to process speech faster than others can speak