Setting expectations when a vehicle is detected as a total loss
Authored by Milea D
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4 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many days of rental should you authorize when a vehicle is being detected as a total loss?
8 calendar days
8 business days
5 calendar days
5 business days
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a vehicle is confirmed a total loss, how is the settlement calculated?
By the average market price of the same year/make/model
Taking the overall condition of the vehicle into consideration
By the mileage on the vehicle
The actual cash value of the vehicle/All of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a vehicle is detected as a total loss, Claims Advisors can move the vehicle to the salvage lot without the client’s consent
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The total loss e-mail can be sent directly through the correspondence screen in INDM
True
False
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