Day 4 Huddle

Day 4 Huddle

Professional Development

10 Qs

quiz-placeholder

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Day 4 Huddle

Day 4 Huddle

Assessment

Quiz

Instructional Technology

Professional Development

Practice Problem

Medium

Created by

Gary Gross

Used 26+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False? When probing for frequent disconnects we should never ask the customer "Is this affecting all devices or just one?"

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Before bouncing the data port we must unplug which device?

Router

ONT

Microwave

OLT

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Is the customer provisioned for Ethernet or MoCA?

Ethernet

MoCA

Neither

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False? When using TechSee the customer should receive a SMS message containing a link to access the tool. The customer will need to click on the link in order to start the connection

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When creating a session on TechSee you will need...

USI & Valid Mobile #

USI & BTN

Serial # & DOB

HUB & Loopcare

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False? TechSee can be used to check if the Data Port is active on the ONT.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which type of ONT does the customer have?

MDU

SFU

ONT612

ENET

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