Foundations Ch. 3: Professional Expectations

Professionalism is the combination of ___

• skills, knowledge, and basic common sense in a person's personal life.

• professional skills and personality conflicts.

• hard work and good luck.

• trained skills, polite and positive behaviors, and good judgement a person uses at work.

Appearance matters in the restaurant industry; ___ are absolutely essential.

• style and flair

• cleanliness and neatness

• sincerity and originality

• good hairstyles and manicured nails

Uniforms should be ___.

• stained, wrinkled, and/or smelly

• whatever you feel like wearing that day

• clean

• clean, well-maintained, and ironed

Employees with positive attitudes are more likely to be ___.

• younger people

• older people

• let go first when business is slow

• positive around guests and coworkers

___ can help you work through difficult tasks and busy times.

• Going to bed late and partying the night before

• A negative attitude

• Remaining upbeat and calm

• Holding others accountable

Taking a flexible approach, such as ___, is also key to helping yourself meet new challenges and learn new skills at work.

• standing your grand and insisting others do their jobs

• minding your own business and not worrying about what other employees need

• showing a willingness to jump in and help others

• showing others that you are better at your job than they are at theirs

In total, the attitude you present at work ___.

• determines your skills and knowledge

• depends on the guests' behavior

• doesn't matter as long as you get to work on time

• reflects the respect you give yourself, your work, and other people

With ___, you will be able to make good decisions for the team and for yourself.

• determination to excel above all others

• respect for others, some basic communication skills, and a strong commitment to your work

• devotion to your manager

• respect for your own needs above all others' needs and a determination to succeed at all costs

In some cases, you may realize that you have an obstacle to completing a task. Regardless of the reason, you are still accountable for the work that your manager assigned. So what can you do? The answer is simpler than you might think: ___.

• communicate

• brainstorm

• hang in there

• tough it out

Ethics are typically based on ___.

• the principles of self-preservation

• the priorities of the people involved

• the personal priorities of each individual

• the principles of honesty, integrity, and respect for others