Letter of Apology

When does a business write an apology letter?

• When there has been an ill done to a customer. Also in response to a complaint letter.

• When a customer is annoying

• When a customer is owing the business

• When a business wishes to employ a customer

What should be written in the first paragraph of an apology letter?

• Write to express remorse (how sorry you are)

• Provide an excuse for your actions

• Explain the problem you are having

• Write where you saw the advertisement

Which of the following should NOT be in an apology letter?

• I am

• I regret

• I'm truly sorry

• I sincerely apologise

Which is NOT a formal letter format?

• Semi-block format

• Block format

• Semi-black format

What should be written in the second paragraph of the apology letter?

• Write that you are tired of the foolishness

• Take full responsibility and DO NOT provide a reason or justification for the problem.

• Write the reason for the problem

What should be written in the third paragraph of the apology letter?

• Write the names of those who caused the problem

• Explain why the problem is not your fault

• Write how you intend to fix the problem and give assurance that the problem will never be repeated.