Performance excellence

Performance management is not about ?

• Happy customers 

• Better processes 

• Clearly identified values 

• Engaged and motivated staff 

To improve performance, management need to ?

• Improve the vegan selection at the canteen 

• Run Karaoke nights once a month 

• Encourage gym membership 

• Provide clear targets 

To improve performance, individuals need to 

• Get more sleep 

• Spend more time chatting with fellow team members 

• Commit to the job 

• Develop knitting skills   

One of the eight questions describing a high performing team was ? 

• My teammates have my back? 

• My teammates all enjoy football? 

• My teammates are very neat and tidy? 

• My teammates are great at what they do? 

Daniel Pink’s ideas on motivation did not include 

• Autonomy 

• Expensive meals out 

• Mastery 

• Purpose 

Appreciative inquiry is all about 

• Working with people’s strengths 

• Choosing the best item on the menu 

• Gently asking why someone is late 

• Telling someone they look nice 

Robert worked for ?

• WeLoveSand Inc 

• ILoveSand Inc 

• WeLoveBricks Inc 

• WeLoveCement Inc 

Robert worked in which department ?

• Catering 

• HR

• Communications

• Dog handling