Customer Service Satisfaction Quiz

Customer is not important to take care of.

• True

• False

Trust and quality are very important to attract more customer.

• True

• False

The school should not inform parents about their child's problem in school.

• True

• False

Quality of learning and teaching is important to gain trust from customer.

• True

• False

Who/what should the school take care of at their institution?

• outside customer

• inside customers

• profit

• All of them

To make customers happy, the school needs to follow them all the time although they are wrong.

• True

• False

"Customer satisfaction starts with employee satisfaction."

• True

• False

Student's safety and welfare are not important at school to attract the customer.

• True

• False

The information receptionist at school need to be.......to attract the customer.

• friendly

• helpful

• convincing

• all of them

"Build people first if the company wants to be successful."

• True

• False