Day 2 Tools

CCA can get BRAS IP from NST tool :

• True

• False

CCA can search on NST with account number only to get customer's logs :

• True

• False

Checking existence of NAS port ID will be from :

• ASSIA

• Matrix

• CST 360

CCA can get the service password from which tool :

• Matrix

• BSS

• CST 360

CCA can check if CST subscribed in Family or Option Pack services from which of the below in NST tool :

• Subscriber Database logs

• Query LDAP profile

• Query AAA session

Which tool check outage

• Matrix

• CST 360

• NST

Which team that responsible for physical cases ?

• NOC

• IU

• SLS

CCA can withdraw the ticket from ( Follow Up ) Pool in TTS :

• True

• False

Customer has ticket in ( Pending fixing TE ) pool in TTS , will inform him with SLA :

• 3 Working Days

• 3 Days

• 2 Days

CCA can check if customer subscribed with us in ADSL or VDSL from :

• Matrix

• NST

• BSS