Effective Communication

Did you enjoy the session today on Effective Communication?

• I sure did!

• It was ok....

• Eh....

• Not really

Communication has to sides, you as the person communicating and you as the person listening. T or F

• True

• False

According to author A. Barbour, body language accounts for 55% of Communication. T or F

• True

• False

The words you choose when communicating should be....select all that apply

• Respectful

• Clear

• Positive and Polite

• Understandable

Body language includes, select all that apply

• Facial Expressions

• Posture

• Gestures

• Eye Contact

An effective listener should....Select the best answers

• Manage Distractions

• Allow the speaker to complete their thoughts

• Interrupt to ask questions

• Focuses on delivery errors

Barriers to listening include: Distractions, laziness, biases, fears, and selfishness. T or F

• True

• False

What were the 5 listening styles discussed today. Select the correct answers

• Combative

• Competitive

• Passive

• Interested

• Active

Emotional Intelligence (EI) is the ability to understand and manage your own emotions, but never focus on the other person. T or F

• True

• False

What were the 4 components of emotional intelligence discussed today? Select all that apply

• Self awareness

• Self management/regulation

• Social awareness

• Relationship Management