In work situations

What skill do you need to work as a secretary?

• sale goods

• arrange meetings

• fix the cars

• look after patient

What did Eric leave Jane the other day?

• report

• note-taking

• approval memo

• table

How many night will the couple stay at the hotel?

• one night

• two nights

• three nights

• four nights

What does the hotel manager do the solve the problems?

• Give them some discount.

• Give them another key card.

• Change the room for them.

• Buy them new aircon.

Which statement should be the 2nd step of the waitperson with good manners since customers come into a restaurant.

• Serving food

• Taking order

• Preparing a bill

• Seating customers

What did Brad order?

• Pork Panang

• Chicken Panang

• Beef Panang

• Cashew Nut Chicken

Which problem can cause a customer to make a complaint?

• Customers are satisfied with goods and services.

• Customers could find the things they want.

• The goods were found on the shelf.

• Nobody attended to a customer who is looking for a shop assistant.

The shop assistant is serving a customer at the counter of which section?

• confectionary

• meat & seafood

• dairy product's section

• toiletries

Apart from taking care of computer networks, what else does he do?

• Check and repair office equipment

• Arrange an orientation program for all the new employees

• Manage a computerized payroll systems

• fix the cars

If the mouse pointer still does not move, the IT officer will replace the ...................... with a new one.

• monitor

• key board

• mouse

• TV.