Customer Service

The rivalry between two or more businesses to attract scarce customer dollars

• Competition

• Completive Nature

• Comprehension

• Substainability

The values and ideals that an organization encourages among its employees

• Corporate culture

• Diverse culture

• Corporate diversity

• Management

Polite behavior; good manners

• Cultivated

• Respectful

• Courtesy

• Contraversy

Which of the following is a method of gaining customer satisfaction?

• Not dealing with problems

• Long queues

• Slow service

• Helpful and friendly staff

Which of the following is a method of gaining customer satisfaction?

• Not dealing with problems

• Long queues

• Slow service

• Helpful and friendly staff

A benefit of offering good customer service is...

• Repeat business

• Less customers

• Reduced tax

• Poor reputation

What does a mystery shopper look out for?

• Checking the appearance and cleanliness of the store

• Checking the customer experience

• Checking how well sales representatives explain products

• Checking what competitors the business has

Which of the following is not a type of loyalty scheme?

• Reward card

• Discount card

• Fly rewards card

• Buy one get one free

What are the benefits of good customer service?

• Attracting new customers

• Bad publicity

• Satisfied and motivated employees

• Lower staff turnover

What causes upset/annoyed customers?

• Breaking promises

• Finding customers products that they need

• Fast checkout queues

• Polite employees