Customer Service

Customer Service

9th - 12th Grade

58 Qs

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Customer Service

Customer Service

Assessment

Quiz

Business

9th - 12th Grade

Hard

Created by

Mac Porter

Used 1+ times

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58 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The rivalry between two or more businesses to attract scarce customer dollars

Competition

Completive Nature

Comprehension

Substainability

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The values and ideals that an organization encourages among its employees

Corporate culture

Diverse culture

Corporate diversity

Management

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Polite behavior; good manners

Cultivated

Respectful

Courtesy

Contraversy

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a method of gaining customer satisfaction?

Not dealing with problems

Long queues

Slow service

Helpful and friendly staff

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a method of gaining customer satisfaction?

Not dealing with problems

Long queues

Slow service

Helpful and friendly staff

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A benefit of offering good customer service is...

Repeat business

Less customers

Reduced tax

Poor reputation

7.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What does a mystery shopper look out for?

Checking the appearance and cleanliness of the store

Checking the customer experience

Checking how well sales representatives explain products

Checking what competitors the business has

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