Professionalism in the Workplace

Suppose that Bill and JoAnne are sales assciates at a retailer. Bill says to JoAnne: "I'm not getting to work the shifts I want - I can't believe that Alexis only gave me 6 hours this week. I don't even think I can make my rent this month if this doesn't change." What is the problem that Bill is facing?

• He doesn't like the times when he works

• He isn't getting assigned enough hours and worries about the financial consequences

• He doesn't like his manager

• He wants to work in a different part of the store.

Which of the following is NOT a concept that helps you manage your time effectively?

• Organizing

• Prioritizing

• Procrastinating

• Focusing

Part of effective time management is prioritizing tasks. Which of the following is NOT a code that you would use when setting priotities?

• Do

• Delegate

• Designate

• Delay

If your total sales was $4,700 and you had 38 transactions, what was your average sale?

• $133.68

• $123.68

• $123.58

• $123.00

Which of the following is a SMART goal?

• I will improve my sales

• I will increase my monthly sales volume by 20% by the end of March

• I will increase my sales volume until my manager is happy with my performance

• I will increase my monthly sales volume every month