BDE Quiz

A BDE visited a merchant to complete KYC. The merchant refused to provide details as he had faced a fraud in the past. In such situations what should the BDE say to pacify the merchant? (Mark all that may be correct)

• I am so sorry, for the problem you faced

• Stay alert from frauds. It can happen with anyone and on any platform

• You can share your OTP over call with people you trust or people from your family

• Frauds are happening because there is lack of awareness. If you are more aware, frauds can not happen with you.

Which all business proof(s) can be approved as a valid OQC document? (More than one answer can be correct)

• Printed Bill Book

• GST Certificate

• Electricity Bill

• Vendor ID Card

The number of good winback merchants in your territory are going down. Upon enquiring, BDEs have time and again said that the merchants have faced fraud on PhonePe and are not willing to use PhonePe again. What all points will you use to tackle the situation? (Choose all that may be correct)

• Explain it to the agents that merchants face frauds due to their own negligence and lack of awareness and should be explained the same

• Ask the agents to remind the merchants to not share OTPs with anyone (not even family) while using any UPI app. These frauds are not company specific but can happen to anyone.

• Please ask your merchants to only attend agents who are carrying their ID Cards

• Don't fall prey to any cashbacks or lottery wins. These are just to lure the merchant into giving his OTP and that's when frauds happen

During a store revisit, BDE found that the PhonePe scanners were not working properly. What should be his immediate statement(s) to pacify the merchant? (Mark all that may be correct)

• I am so sorry, for the problem you faced

• Let me show you in such cases, you can request for new scanners on PB app

• You can also download the QR and print it for the time-being usage

• The on-ground support sales teams can be contacted and be requested to pay a visit at the store, hear out the merchant to understand the concerns of the merchant and issue new QRs

  Correct Answers

  Your Answers

Out of the given objections, which objection sounds irrelevant to you, that you do not need to solve?

• I already have a bank QR which is working fine. Don't need more scanners.

• I had previously faced a fraud in PhonePe. Therefore, I don't want to use it again.

• We only deal in cash and we don't trust UPI apps.

• I don't like the look of scanners. My shop doesn't look good with so many scanners sticking around everywhere.

  Correct Answers

  Your Answers

How many photographs you should ideally upload under "Store interior" tag while onboarding a merchant?

• One

• Two

• Four

• Eight

You needs to ask merchant to provide his document to onboard him. Which among the options can be the most appropriate way to ask for the same? (More than one answer can be correct)

• May you please show me the passbook or cheque book of the bank account and your PAN card for that?

• Sir, I need to see your name in your bank and on your PAN/GST and see if it matches.

• Sir, give me all your business and Bank documents

• By adding mobile number as notification receiver in one QR code

Choose the incorrect task you must NOT do while onboarding a merchant.

• Entering correct merchant details and uploading proper store photographs

• Asking merchant to download PFB and learn it by him/her self

• Test transaction (showing test transaction in app)

• Tag correct business category as per shop

Which point do you think will NOT convince a merchant if he is already using a Bank QR? (Mark all that may be correct)

• Customers and merchants also earn cashbacks on transactions made on PhonePe QR scanner

• In bank enabled scanners, merchants must raise a request for service visits and wait for a time frame to get their problems solved

• We have exceptional servicing provisions where you can raise tickets on PB app with faster TAT

• Our agents visit every store at least once in a month which leads to effective and immediate problem solving at that very instant.

• Yes sir. Bank scanners are more trust worthy. Let me know if you need our scanner in future

What all points can an agent cover when the merchant refuses to take PhonePe QR saying he already has one scanner and that is enough? (Mark all that are correct)

• We also offer all-in-one QR with no charges

• We aren’t asking you to remove the other scanner but also place our PhonePe scanner next to the existing one and let the customer choose which one he wants to pay from.

• We have exceptional servicing provisions where our agents visit every store at least once in a month which leads to effective and immediate problem solving at that very instant

• Having an extra scanner will always help in receiving payments if at all any issues arise with the existing scanner