Every ____________you come in contact with may share the story of your service

• guest

• student

• participant

Guest stories of excellent service have the potential of brining in

• top celebrities

• business

• stress

Stories of poor service may result in lost

• guests

• revenue

• locations

It is important to build realtiosnhips with guests

• True

• False

Providing guest service that goes above and beyond the typical shoiuld NEVER begin

• True

• False

An important way to improve the service you give to guest is by?

• Smiling and listening actively

• Smiling when the guest talks

• Smiling and nodding your head

In guest service it is not important for you to wear your name tag.

• True

• False

Delivering quality guest service isn't a part of your job

• True

• False

Authenticity is...

• Keeping it real

• Read the need

• Use your heart

• Provide a surprise

Empathy is

• Keep it real

• Read the need

• Use your heart

• Be a guest hero