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Guest Service

Authored by JANET DEANE

Professional Development

11th - 12th Grade

Used 7+ times

Guest Service
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13 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Every ____________you come in contact with may share the story of your service

guest

student

participant

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Guest stories of excellent service have the potential of brining in

top celebrities

business

stress

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Stories of poor service may result in lost

guests

revenue

locations

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is important to build realtiosnhips with guests

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Providing guest service that goes above and beyond the typical shoiuld NEVER begin

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An important way to improve the service you give to guest is by?

Smiling and listening actively

Smiling when the guest talks

Smiling and nodding your head

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In guest service it is not important for you to wear your name tag.

True

False

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