Guest Service
Authored by JANET DEANE
Professional Development
11th - 12th Grade
Used 7+ times
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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Every ____________you come in contact with may share the story of your service
guest
student
participant
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Guest stories of excellent service have the potential of brining in
top celebrities
business
stress
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Stories of poor service may result in lost
guests
revenue
locations
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is important to build realtiosnhips with guests
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Providing guest service that goes above and beyond the typical shoiuld NEVER begin
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An important way to improve the service you give to guest is by?
Smiling and listening actively
Smiling when the guest talks
Smiling and nodding your head
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In guest service it is not important for you to wear your name tag.
True
False
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