GREAT

What should be the length of your socks when dressing professionally?

• Full length

• Ankle length

What type of T-shirts you should avoid to wear when dressing professionally?

• Round neck

• V neck

• Both of the above

How can you build rapport with your customer?

• By appreciating customer's car choice

• By having small talk

• Both of the above

While explaining car to the customer, what pattern you should follow

• Exterior first, interior next

• Interior first, exterior next

In GREAT process, what does G stands for?

• Greeting

• Great

• Grooming

In GREAT process, what does R stands for?

• Relationship

• Rapport building

• Rating

In GREAT process, what does E stands for?

• Explain

• Experience

• Engine

In GREAT process, what does A stands for?

• Acknowledge objections

• Address

• Alignment

In GREAT process, what does T stands for?

• Trip

• Triumph

• Training

How many exterior and interior features of a car should be explained to the customer?

• 3-4 features

• 4-5 features

• 5-6 features

• 6-7 features