WH QUESTIONS

Choose only ONE(1) proper Wh-question to start a conversation with a client.

• What is your problem?

• How may I help you?

• What is the biggest problem we can help you with?

“It’s 9 and I need to send my report before 10.”

What is the Wh-question words that can be used in this statement?

• What

• Where

• How

• When

When exactly did Sophie try to call the customer service?

• 8 AM

• 9 AM

• 10 AM

What difficulties did Sophie encounter when she tries to send her report?

• No internet connection

• Her PC runs into problems

• The modem is not working

"1065, Winterfell Street, Philadelphia Pennsylvania 19093”

What Wh-question word did Candice use to ask about her client’s address?

• What....

• Which....

• Where....

• Who....

From the dialogue, choose 1 Wh-question word that is suitable to use in the sentence.

“…so could you tell me _____ parts are in red, is it the internet or the w-l-a-n?”

“Oh, come on! Are you kidding me? _____ can I find that?”

“Okay, wonderful. Now _____ about your desktop?”

“I’d have to run to Starbucks and buy a coffee just to connect…” Choose the correct Wh-questions regarding the statement.

• What coffee did you buy at the starbucks?

• Why did you go to the starbucks?

• Which Starbucks did you run into to get the internet?

Why does the client ask Candice to stay on the line?

• She doesn’t want to waste her phone credit.

• She doesn’t want to call and explain again about the problem

• She wants to talk to Candice